We have an Exchange Only policy, which means you have 7 days after receiving your item to request an exchange. We do not offer refunds.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To initiate an exchange, please contact us at info@avijamesco.com.
If your exchange is accepted, we'll provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back to us without first requesting an exchange will not be accepted. Please also note that we cannot accept exchanges on sale items or gift cards.
If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will promptly evaluate the issue and make it right.
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
For customers within the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase.
If you have any questions or need further assistance regarding exchanges, please don't hesitate to contact us at info@avijamesco.com.
Thank you for understanding our exchange policy, and we appreciate your cooperation.
"TAT is 21-28 Business Days from close date (every Friday) on all items that are not RTS- If you purchase RTS and Pre-order items they will not be shipped until Preorder items are shipped."
